Fuel Scam, Mallorcar rent a car
Opinión sobre Mallor CarBe advised! do not use Mallorcar!
We rented a Jeep Wrangler from Mallorcar for 9 days for the amount of 1630 Euro which we paid by creditcard up front. Because of Covid19 we took all Risk insurance and COVID insurance in case we could not travel to Mallorca. https://mallorcar.com/en/
After our plane landed on the Airport “Palma de Mallorca” i received a Whatsapp message from Jose Luis that we had to meet him at Bar OASIS level 0 to pick up the white Wrangler. I was really surprised that Mr Jose Luis demanded an amount of 156 Euro’s for the fuel. That was not agreed when we booked and paid the car !
Mr Jose Luis claimed that the Wrangler contained about 110 liters of fuel, I had to laugh because as a car fanatic I know this car only hold 82 Liters of fuel. Mr Jose Luis said that it was common on Mallorca and that all the rental companies asked for a full tank of fuel. I asked him if was the owner of the company, he confirmed he was the owner saying he had 600 cars driving. We did not trust it and asked for a ID, business card so we could take a picture of the ID. Mr Jose Luis started to get angry and show his ID. On the invoice it stated that we had tot pay an extra 156 Euro, we demanded that he added “DEPOSIT” to the invoice to make sure that we get the money back ! We took a picture of his ID and the contract he kept, our copy of the contract did not hold the additional “DEPOSIT”
When we received the car and drove of we noticed we still had to pay the parking ticket which was in the car and costed us another 17 Euro.
Mr Jose Luis gave as instructions for the return of the car. We had to park it in the normal carpark on the airport and leave the keys in the glove compartment. There would be no person to accept the car ! When we parked the car Mr Jose Luis showed up with another person in a old VW Passat. He said he specially made it to give me back the deposit. He took my credit card again and transferred the 156 Euro.
After he transferred the 156 Euro he took a moment to tell us what ridicules customers we are. In 20 years’ time he had never, never, never, never met someone who would ask for his ID and that all his customers have received the deposit. We tried to argue with Jose but he kept shouting and he did not give us a chance to tell him we never have experienced this in all the years we travel and rent our favorite Wrangler. Before I took my flight home I promised myself to share this story with the world !
The extra amount for the fuel is a scam ! If we had not asked him to add “DEPOSIT” to the contract and take a picture of his version of the contract we would have lost the 156 EURO. If you rent a car and pick it up with all a full tank of fuel you also return it full. The 156 EURO for the full tank of overpriced fuel is meant to return it empty, it does not mention that on the contract and nobody would risk a breakdown because of an empty fuel tank and miss the flight home and pay for another day for the car rental.
Be advised and enjoy Mallorca using another rental company
Contras
Scam