Fraudulent Damage Claim

Fraudulent Damage Claim

I am writing to file a formal and urgent complaint regarding a completely unacceptable experience at your Atocha station in Madrid, which I believe reflects a fraudulent modus operandi.
On October 2nd, I made a reservation through Booking.com to pick up a vehicle on the morning of October 3rd at the Atocha station. Upon arrival around midday, I was assisted by a very courteous lady who informed me that the type of vehicle I had reserved was unavailable and that I would receive an “upgrade” instead.
However, when I went to collect the assigned vehicle, the staff could not locate it. After making me wait for quite some time, they assigned me another car. Upon receiving the keys and approaching the vehicle, I found it visibly damaged on all sides and also dirty. I immediately reported this, and I was advised to take videos. Since I didn’t want to waste more time during my leisure trip, I accepted the vehicle as-is and recorded videos of its general condition.
On the morning of October 7th, I returned the vehicle to the same station. The staff member who received it ignored all the visible damage and dirt, and instead went straight to point out a small, barely noticeable dent on the roof, just above the driver’s door. Without properly inspecting the vehicle, he demanded proof that the dent was pre-existing. The dent is extremely subtle and hard to detect, especially with the vehicle being dirty.
When I took the videos upon receiving the car, I focused on the obvious damage and the wheels. However, I do have a photo taken approximately 3 to 4 hours after receiving the vehicle, in which the small dent on the roof is clearly visible.
To my surprise, I have now received a charge of over €600 for this alleged damage, which is absolutely unacceptable. I firmly state that I did not cause this damage, and I consider this claim to be fraudulent. It appears that the staff at this station deliberately targets minor pre-existing damage while ignoring the obvious ones—possibly to charge third-party insurance for repairs that should not be attributed to the customer.
I have insurance through Booking.com and I am fully prepared to provide sworn testimony and photographic evidence that this damage was already present. I demand that this claim be immediately withdrawn and that a thorough investigation be conducted into the practices of the staff at the Atocha station.
Sincerely,

Pros
Solo atencion de la customer service en la oficina de la Estacion de Atocha

Contras
Desorden-CCUIDADO- Abusar del cliente